Venice Masked Ball Terms and Conditions

GBP £

Terms and Conditions

POSTAGE

PLEASE NOTE-PARCELS ARE POSTED OUT MONDAY-FRIDAY

The one postage charge is paid no matter how many masks are purchased

DISPATCH TIME IS USUALLY WITHIN 24 HOURS AS MOST OF THESE MASKS ARE HAND CRAFTED.

Shipping and Delivery through Royal Mail

Special Delivery (£6.99)**Please note that your parcel will be delivered on the date as shown in the postage options
We use Royal Mail to send all our parcels including next day delivery. Recorded and next day delivery require a signature so it is advisable to give us an address with someone at home or a work address to sign for it.

1st Class (£2.75) & 1st Class Recorded (£3.85)

Orders which are sent first class can take between 1- 3 days arrive( please note that delays are usual during the Christmas period). Please remember this is not a guaranteed service and if your order is needed for a specific date less than a week away, we recommend the Special Delivery service if you want peace of mind

Delivery Address
Paypal have changed their confirmation email to you which states that delivery can only be to your cardholder address. Please note that we will deliver to the shipping address that you fill in on your order form from this web site. Please email if you require any changes

Orders which have not arrived

We have been sending parcels using Royal Mail for several years. Please take note of the following information which will help in tracking your order:
Make sure that none of your neighbours could recieved your order when you were out. Also check to see if a card has been left for you with arrangements to re-deliver your order (this card does not always get left by Royal Mail) but more often than not,your order will have been taken to your local postal depot where it will sit until called for

Please remember the only guaranteed delivery service is the special delivery service- if your order was a special delivery then we will have emailed you the tracking number. You will be to able to trace its progress on the Royal Mail web site. Please ensure you are in to sign for it as if you are out it will be returned to the sorting office.

Proof of posting is kept for each parcel that is dispatched.

ONCE DISPATCHED YOUR PARCEL IS IN THE HANDS OF ROYAL MAIL. WE REGRET THAT WE ARE UNABLE TO TAKE RESPONSIBILITY FOR DELIVERY TIMES. IF YOUR ITEM ARRIVES AFTER YOUR EVENT YOU MAY RETURN IT TO US FOR A REFUND (please see the returns section)

Royal Mail can be contacted on 03457 740 740

FREE 1ST CLASS RECORDED POSTAGE ON ORDERS OVER £75-NEXT DAY DELIVERY IS NOT AVAILABLE ON THIS OFFER

Worldwide Shipping

We ship worldwide - orders to the US usually take 7-9 working days subject to customs clearance
To the rest of Europe -approx-7 working days - longer over the Christmas period

To the rest of the world - 7-14 working days longer over the Christmas period

PLEASE NOTE THAT THE ABOVE WORLDWIDE SHIPPING TIMES ARE APPROX. WE CAN NOT BE HELD RESPONSIBLE FOR DELAYS THROUGH THE POSTAL SERVICES SO PLEASE ALLOW PLENTY OF TIME BEFORE YOUR EVENT

Your package may be delayed by UK or your country's customs. There is no way to speed up this process - these are random checks by Government.
Please contact us with your order number and we'll do our best to locate your package

Overseas Orders

PLEASE CHOOSE FLAG AT TOP OF HOME PAGE TO SELECT YOUR PREFERRED CURRENCY

We are sorry, but we cannot accept payment by cheque due to currency exchange rates.

RETURN AND REFUND POLICY FOR UK

Items returned under our 7 day guarantee

RETURNS

*We must be notified of any returns within 14 working days. Failure to notify us within this time scale will result in a store credit note or, if you have already returned the mask to us, return of your parcel (which may be subject to a re-shipping fee).

- If it’s not suitable – please advise us PRIOR TO RETURNING via E-mail only, within 14 working days of receipt of your parcel (include the address paper on the box as this has your order number on) & return within 14 days, in the original packaging.A refund of the mask(s) will be given providing it has not been worn plus the cost of our standard postage rate (recorded and special delivery supplements will not be refunded). The postage refund only applies if the order is returned in full and does not apply to part orders which are returnedParcels returned after the period without prior notification will be subject to store credit or returned at your cost.

PLEASE NOTE THAT MASKS THAT ARE RETURNED WHICH HAVE MAKE-UP ON THEM OR SHOW SIGNS OF BEING WORN WILL NOT BE ELIGIBLE FOR A REFUND

- If the item is faulty, please advise us via e-mail within 2 days of receipt & we will advise on how to return/exchange. Return in the original box with due care and attention, ensuring the faulty mask reaches us packaged as it was sent.

DISCLAIMER

We cannot be held liable for any claims, injury or damages resulting from anyone's physical conditions such as allergies or sensitivities to materials used in making of these masks or any claims, injury or damages that might arise as a result of wearing these masks.

PAYMENTS

We accept Paypal, Amazon and Nochex

Privacy Policy

We collect names, postal addresses and telephone numbers purely to fulfil your order

We do not store credit card details nor do we share customer details with any 3rd parties

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).